Check our FAQs
If you still have a question, please do not hesitate to get in touch with us via email - firstname.lastname@example.org
I'm not receiving emails from PercWorks, what should I do?
We will write to you by the date specified on the sign up for each webinar with the masterclass and Zoom information. If you have not received this by the end of that day, please contact email@example.com and let us know. Please check your junk mail folder as some mail servers will send this email there. We receive a lot of emails, so if you could please specify the participant name, session/masterclass in your subject heading or body of the email that will help us to help you as quickly as possible.
Will the masterclasses be available as a catch-up link?
The Masterclasses and Drumline sessions will all be delivered live and we hope that participants will attend as many sessions as they can. We will aim to produce a written blog after each masterclass detailing the main topics covered. Drumline resources will be available to participants for any weekly sessions missed.
Can adults register to join the young peoples masterclasses?
For safeguarding reasons, we have decided to only allow participants from the age of 11-18 to attend the webinars.
I'm a parent, can I sit with my child during the sessions?
This is absolutely fine and encouraged where necessary, as we understand this will enable you to help with practice at home. Please could we ask adults who are in the room with the young people to avoid being on the camera as far as possible during the session and to announce themselves at the beginning of the session. But please, please do help your children where needed, we know that you know them best! We believe your involvement is incredibly important so please do feel free to sit and listen.
My child's a bit nervous of online group 'Zoom' sessions - what will they be like?
Mostly, your child will only see the tutors on the screen and our Tutors will be able to see all of the participants. Participants do have the option to keep the camera off, but we would encourage you to switch it on so we can help and engage as much as possible. The camera is automatically off when you log on, so you have to switch it on. All participants remain on mute, mostly, – we normally take the mute off for Q&As and at the end so they can all say bye to each other! Sometimes the tutor will ask for demonstrations or answers to questions. Young people volunteer to do this and to be on the screen, so if your child doesn’t want to speak or to be seen by the others, there is no requirement for them to do so. It’s very similar to an individual lesson but with the support of the wider group.